Instrukcja obsługi ConsoleCTI obsluga polaczen/en - Historia wersji

Grzegorzz: /* Establishing a call */

2014-01-09T12:39:15Z

‎Establishing a call

Grzegorzz: /* Holding calls */

2014-01-09T12:38:38Z

‎Holding calls

Grzegorzz: /* Answering calls */

2014-01-09T12:38:22Z

‎Answering calls

Grzegorzz: Utworzył nową stronę „== Incoming traffic == === Answering calls === The figure below shows an example of an incoming call on a line [[Plik:ConsoleCTI - Połączenie przychodzące.pn...”

2014-01-09T10:00:39Z

Utworzył nową stronę „== Incoming traffic == === Answering calls === The figure below shows an example of an incoming call on a line <center>[[Plik:ConsoleCTI - Połączenie przychodzące.pn...”

Nowa strona

== Incoming traffic ==
=== Answering calls ===
The figure below shows an example of an incoming call on a line
<center>[[Plik:ConsoleCTI - Połączenie przychodzące.png]]</center>
Answering the call is done by clicking on the flashing red channel field. In case of couple simultaneously incoming calls user can click on the call, he wants to handle first. Clicking on green handset will answer the call, that is waiting longest in queue.

----

=== Holding calls ===
If during a call, user needs to checks up additional info or consult with coworker, there is a possibility to put call on hold by pressing P. Channel field will change color to blue. Call can be unhold by clicking on parked channel and picking up handset be any user with ''friendly phone''.
<center>[[Plik:ConsoleCTI - Pole kanałów - połaczenie zaparkowane.png]]</center>

----

=== Transferring calls ===
Answered call can be transferred to another user, choosing him from phone book or dialing his number in Phone. After the second user picks up the phone licking ''Transfer'' button will establish a connection between caller and second user.
If '''WtchC''' is enabled in ConfgiMAN, channel will not be released, and first user can still follow call on this channel. If the second user is not answering, first user can pick up the call again.
<center>[[Plik:ConsoleCTI - Pole kanałów - połaczenie przekazane.png]]</center>

---

=== Rejecting a call ===
Each call can be rejected, simply by clicking red handset button on channel field.

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== Outgoing traffic ==
=== Establishing a call ===
The figure below shows an example of an outgoing call through the line.
<center>[[Plik:ConsoleCTI - Połączenie wychodzące.png]]</center>
Such a connection can be initiated by the indication of the number from:
* contact list
* call history
* phone book
* manually using Phone Tab

----

=== Transferring a call ===
Answered call can be transferred to another user, choosing him from phone book or dialing his number in Phone. After the second user picks up the phone licking ''Transfer'' button will establish a connection between caller and second user.
If '''WtchC''' is enabled in ConfgiMAN, channel will not be released, and first user can still follow call on this channel. If the second user is not answering, first user can pick up the call again.
<br><br>
[[Instrukcja_obsługi_ConsoleCTI/en |Return]]

@@ Linia 30: / Linia 30: @@
 === Establishing a call ===
 The figure below shows an example of an outgoing call through the line.
-<center>[[Plik:ConsoleCTI - Połączenie wychodzące.png]]</center>
+<center>[[Plik:ConsoleCTI - Połączenie wychodzące_en.png]]</center>
 Such a connection can be initiated by the indication of the number from:
 * contact list

@@ Linia 10: / Linia 10: @@
 === Holding calls ===
 If during a call, user needs to checks up additional info or consult with coworker, there is a possibility to put call on hold by pressing P. Channel field will change color to blue. Call can be unhold by clicking on parked channel and picking up handset be any user with ''friendly phone''.
-<center>[[Plik:ConsoleCTI - Pole kanałów - połaczenie zaparkowane.png]]</center>
+<center>[[Plik:ConsoleCTI - Pole kanałów - połaczenie zaparkowane_en.png]]</center>
 ----

@@ Linia 2: / Linia 2: @@
 === Answering calls ===
 The figure below shows an example of an incoming call on a line
-<center>[[Plik:ConsoleCTI - Połączenie przychodzące.png]]</center>
+<center>[[Plik:ConsoleCTI - Połączenie przychodzące_en.png]]</center>
 Answering the call is done by clicking on the flashing red channel field. In case of couple simultaneously incoming calls user can click on the call, he wants to handle first. Clicking on green handset will answer the call, that is waiting longest in queue.