Opis usług/Services description 6.30

Used abbreviations and designation

	The numeric keys on your touch-tone phone
	Additional keys
	Freely chosen key in the range 0..9
	Hours, minutes
60px	Four-digit user PIN or dialing number
50px	Picking up the handset or enabled speakerphone mode on your phone
	Hang up the handset or disabled speakerphone mode on your phone
	The service is selected during an active call

Implement services on IPx servers

Dialing a number(calling)

50px30px50px	Pick up the handset and dial the number. As a result, you will hear one of the following signals:
30px50px	call signal - expect a call
30px50px	signal unreachable - have chosen the wrong number or do not have permission to connect to the desired subscription or number is broken
30px50px	call signal - the called number is busy

Selecting a service

50px30px50px30px50px

Pick up the handset and dial the service number. Wait for a message confirming of adoption services. Hang up the phone.

Selecting a service during an active call

50px30px50px50px50px	Pick up the handset and dial a number. During an active call press the FLASH button on the phone.
50px30px50px	Tone dial a service after you hear the PBX dialling tone. Wait for the PBX message that acknowledges acceptance of service. Hang up the handset.

Description of services

Phone locking *21

50px30px30px50pxFour digit user pass code30px50px DESCRIPTION OF SERVICE "Phone Locking" means that your phone has got the lowest level rights. This service is active until its deactivation in the phone. Using a locked phone you can call a temporary account. The service is active only in the telephone and not on the called account. The service is also available after logging in to a DISA account. Entering the wrong PIN code three times locks the services. Unlocking is possible using the service #999

Unlocking the phone *20

50px30px50px30px50pxFour digit user pass code30px50px DESCRIPTION OF SERVICE Cancelling the phone locking. Cancelling the lock can be impossible if the automatic locking of the phone after the set time is activated in the PBX. Entering the wrong PIN code three times locks the services. Unlocking is possible using the service #999

Do not disturb - DND *22

Activating the DND service
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Deactivating the DND service
50px30px50px50px

DESCRIPTION OF SERVICE

Operation of the Do Not Disturb service:

• If the call originator selects a direct number of a subscriber with active DND service, the originator will receive the message: "Subscriber unavailable now,
• If the call originator selects a group number, the subscriber who has activated the DND service and who belongs to this group will be treated as a busy subscriber.

The service is also available after logging in to a DISA account.

IMPORTANT!
If an AbA subscriber has activated the DND service, then there is a situation when the AbB subscriber calling such AbA subscriber will nevertheless reach this subscriber. To make this possible, the AbB calling subscriber must have VIP rights assigned by the PBX admin and must also use the #25 service Urgent call before dialling the number.

Temporary CLIR *23

50px30px50px dialing extension or outband number

DESCRIPTION OF SERVICE
This service results in a temporary restriction of line presentation in outgoing traffic during a single call. Despite number restriction, some authorities (e.g. the police, emergency ambulance service) are still able to view it. This service does not apply to outgoing calls made using analogue outgoing lines. The service is also available after logging in to a DISA account.

Urgent call *25

50px30px50px50px dialing extension or outband number

DESCRIPTION OF SERVICE

Enables the subscribers to use a special line, when all normally available lines are in use. For example, all calls to GSM are led via a gateway. When all GSM lines of a gateway are seized, the subscribers with privileges to urgent calls will be able to make calls to a GSM network, e.g. using ISDN lines. In all cases, the details depend on the configuration of an individual PBX. This service is available if the user has the privileges to use it assigned in the PBX. The service is also available after logging in to a DISA account.

Private call *27

50px30px50px50px dialing outband number

DESCRIPTION OF SERVICE

One of the uses of the private call function can be the creating of individual call tariffs for subscribers. A subscriber must have the privileges to make private calls. The private calls can be made using lines other than the ones used for the other calls and can also be subjected to independent call tariffs in BillingMAN. The service is also available after logging in to a DISA account.

Alarm call service *28

Service activation 50px30px50px50px50px

Deaktywacja 50px30px50px

Cancelling the alarm call 50px30px50px

DESCRIPTION OF SERVICE

This service enables setting a alarm call at a specified time to the minute (HH - hour, MM - minutes). The alarm clock rings again for a max. 3 times, every 5 minutes. The service is deactivated after 15 minutes from the time set as the alarm call. Own number and the word "Alarm clock" is sent to the display of the analogue phone. Only the word Alarm clock is displayed on the CTS-202 system phones. After answering a call the subscriber hears the message "The wake up call has been made". For the subscriber that used the service I am here(#57) or Calling the account permanently(#53), the alarm call will be made on the subscriber's original phone. An alarm call will be made even if the subscriber has DND service enabled. If the subscriber is busy (talks on the phone), then the call from the alarm clock will be made after the conversation is finished.

Park - HOLD *31

80px

DESCRIPTION OF SERVICE

• If an SubA subscriber activates the park function during the conversation with an AbB subscriber, then the SubB will be parked for 3minutes and hear music in their handset.

• After hearing the message Service accepted, subscriberA hangs up the handset (uses this service instead of pressing the HOLD button on the phone) or hangs up the phone, and then picks it up to set up another connection (i.e. wants to consult with another agent).

• If the SubA subscriber selects #31 without other subscriber parked, then they will come back to the conversation with SubB.

This service enables parking only one subscriber. If the AbA subscriber does not unpark the AbB subscriber (by selecting #31) during 3minutes from the time of activating the parking service, then the parked AbB subscriber will send a reminder made of a series of short rings at the AbA's phone. It is possible to unpark the AbB subscriber on another phone.

Remote recovering of a forwarded call *32

50px50px SubB number

DESCRIPTION OF SERVICE

The service recovers the last parked connection on a different telephone to the one used for calling the park function #31. Also this service is used for intercepting a forwarded call provided it has not been completed. If the calls are transferred to another phone (e.g. a cell phone), then it is possible to use any phone and select the service #32 and the number of telephone performing the transfer at the time of transferring. The forwarded call will be recovered at this moment.

Urgent call in a PickUp group *35

50px50px50px number SubB

DESCRIPTION OF SERVICE

If there is a system phone at the SubB subscriber side, then you will gain access to their speaker. If the subscriber uses an analogue phone, then a special ringer is activated. This service is active for the duration of the call. The availability of this service depends on the rights assigned to the specific subscriber by the PBX admin. The service is also available after logging in to a DISA account.

Intercepting a call from subscriber cancelling a transfer *36

50px50px50px SubB number

DESCRIPTION OF SERVICE
This service intercepts a call from the selected phone or recovering a transferred call that has not been completed yet (not answered yet). This service will not be completed when the subscriber that the call was transferred to answered the call or when the subscriber originating the call stopped the call.

Call interception in a PickUp group *37

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DESCRIPTION OF SERVICE
Intercepting calls from subscribers from the same PickUp group (call interception group).

Move back forwarding to the previous subscriber *39

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DESCRIPTION OF SERVICE

It is possible to move back the call that was forwarded to you to the person that forwarded it. If the service of moving back to the person transferring is unsuccessful, then the call will be returned to you.

Checking the amount available for calls *51

50px50px

DESCRIPTION OF SERVICE
Possibility to check the available limit amount (if such limits are activated on the phone). The subscriber will hear the Service accepted message after selecting the service. After hanging up the handset, a single ring will be heard and the numerical display will show the phone or account number, and the alphanumeric display will show Amount: xx.xx. If the amount available for use is lower than 50grosz (call locking), the following message will be displayed instead of the amount: Amount: - - -. This service is available when the Phone locking service is not active, the subscriber has an active limit and the analogue phone enables the number presentation.

Temporary calling an account *52

50px50px50pxaccount number 50pxuser number pass code

DESCRIPTION OF SERVICE
The rights for a telephone of account rights can be called up on any telephone in a PBX. The call being performed is accounted for the account owner and the number presentation complies with the settings of the installed account. The account being temporarily called is automatically called off after 5seconds from the moment of hanging up the handset. The account can be also called from outside using a trunk by DISA and using this function to make transit calls using their subscriber account. This requires correct subscriber's rights assigned by the PBX admin. The service is also available after logging in to a DISA account.

Calling the account permanently *53

Activating service 50px50px50pxaccount number 50pxuser number pass code

Cancelling service 50px50px

DESCRIPTION OF SERVICE
The rights for a telephone of account rights can be called up on any telephone in a PBX. The call being performed is accounted for the account owner and the call presentation complies with the settings of the installed account. This will result in the immediate forwarding of calls to the phone where the #53 service is active. A fixed account can also be called on a locked phone. Entering the wrong PIN code three times locks the services.

Changing the account's PIN *55

50px50px50px50pxold PIN 50pxnew PIN50pxnew PIN

DESCRIPTION OF SERVICE
The service enables changing the account's PIN code. If the PIN code is changed on a virtual account, it should be called on any phone using #53 before. The PIN change service does not work for an account called using #52. This service is available only internally.

I am here temporarily *57

Calling the service 50px50px50px50pxextension number 50pxuser PIN number

Cancelling the service 50px50px50px

DESCRIPTION OF SERVICE
The service #57 can be used in two situations:

• If you want to forward all calls incoming to the number of the subscriber that originates the service to the phone with this function activated. Forwarding is always performed after two rings at the original phone of the subscriber that activated the service. The service can be performed for multiple subscribers on a single phone.
• If you want to signal at the equipment that was used to call the service when a new message is left on the group's voice mail (use the catalogue number and PIN of the voice mailbox during activation).

Entering the wrong PIN code three times locks the services

Deactivating the I am here service. The service is also cancelled automatically (provided it was not used for notification about new messages see paragraph 2 above) in the following cases:

• after picking up the handset on the original phone,
• after the period defined in the PBX,
• when calling the "original" phone from the phone used for calling the service (calling the number that was used after the #57 sequence).

Logging in to the group *58

Logging in to the group 50px50px50px50pxgroup number 50pxPIN gruop

Logging off from the group 50px50px50px

DESCRIPTION OF SERVICE
This service enables any subscriber to log in to group. After logging in, the calls to this subscriber will be forwarded according to the group settings. If the group does not have a PIN assigned, then logging a subscriber in and off the group is possible only by the group's coach. A subscriber with the active Do not disturb - DND (#22) service cannot log in to the group. If they try to log in, pressing the sequence #58 will result in the message Service unavailable.
Group number:

• 0 - login to groups: upringing, cyclic and linear
• 1..8 - login to one of the ACD group

Logging a subscriber by the ACD group's coach *59

Logging a subscriber to an ACD group 50px50px50pxgroup number 50pxextension number

Logging off from an ACD group 50px50px50pxgroup number 50pxextension number

DESCRIPTION OF SERVICE
The group coach can use this service to log in a subscriber to an ACD group. Calls for this subscriber will be forwarded according to the group settings. If the group does not have a PIN assigned, then the logging of a subscriber in and out of the group will be possible only by the group's coach.

Call forwarding *70

50px50px50px50px

Where X:

• X=1 enable recently active forwarding
• X=0 disable all active forwarding

Type the forwarded call *72

50px50px50px

Where X:

• X=0 all
• X=1 only direct outgoing calls (also the number selected on DISA account),
• X=2 only extension direct,
• X=3 only outgoing calls with announcement.

Call forwarding, with the Do not disturb [DND] service active *73

Activating the service 50px50px50pxnumber to forwarding

Deactivating the service 50px50px50px50px

DESCRIPTION OF SERVICE
The service forwarding incoming calls when DND is active. The service is also available after logging in to DISA account.
When selecting the type of forwarding you can precisely define which calls should be forwarded after the #73 function is called:

50px50px50pxnumber to forwarding50px

Where X:

• X=0 – all,
• X=1 – only direct outgoing calls,
• X=2 – only extension direct,
• X=3 – only outgoing calls with announcement,
• X=4 – only from the group. (applies to incoming calls on a group).

The default is always set to redirect all calls (X=0 – all).

Unconditional forwarding*74

Activating the service 50px50px50px50pxnumber to forwarding

Dectivating the service' 50px50px50px50px

DESCRIPTION OF SERVICE
The service performs unconditional forwarding of incoming calls.
When selecting the type of forwarding you can precisely define which calls should be forwarded after the #73 function is called:

50px50px50px50pxnumber to forwarding50px

Where X:

• X=0 – all,
• X=1 – only direct outgoing calls,
• X=2 – only extension direct,
• X=3 – only outgoing calls with announcement,
• X=4 – only from the group. (applies to incoming calls on a group).

The default is always set to redirect all calls (X=0 – all).

Call forwarding when busy *75

Activating the service 50px50px50px50pxnumber to forwarding

Dectivating the service 50px50px50px50px

DESCRIPTION OF SERVICE
The service performs forwarding of incoming calls in the case of busy.
When selecting the type of forwarding you can precisely define which calls should be forwarded after the #75 function is called:

50px50px50px50pxnumber to forwarding50px

Where X:

• X=0 – all,
• X=1 – only direct outgoing calls,
• X=2 – only extension direct,
• X=3 – only outgoing calls with announcement.

The default is always set to redirect all calls (X=0 – all).

Call forwarding when unavailable *76

Activating the service 50px50px50px50pxnumber to forwarding

Dectivating the service 50px50px50px50px

DESCRIPTION OF SERVICE
PBX forwards calls to the defined number when the call is not answered after the specified number of rings is passed.
When selecting the type of forwarding you can precisely define which calls should be forwarded after the #76 function is called:

50px50px50px50pxnumber to forwarding50px

Where X:

• X=0 – all,
• X=1 – only direct outgoing calls,
• X=2 – only extension direct,
• X=3 – only outgoing calls with announcement,
• X=4 – only from the group. (applies to incoming calls on a group).

The default is always set to redirect all calls (X=0 – all).

Setting the number of rings after which call will be forwarded for the service #76 (#71)

50px50px50px

Where X:

• X - number of rings before forwarding (1..9)

DESCRIPTION OF SERVICE
Defining the number of rings (n=0..9) needed for call forwarding installed on the phone (account) to be activated. The service is also available after logging in to a DISA account.

Forwarding on Mobilephone *77

50px50px50px50px

Where X:

• X=1 - when the call is not answered on the base phone or the DND function is activated,
• X=2 - only if the call will not be answered on the base phone,
• X=3 - only when DND is activated on the base phone.

DESCRIPTION OF SERVICE
The service performs forwarding of incoming calls on defined by the Administrator the number of Mobilephone.

Warning: If the phone with MobilePhone is activated by DND, no standard or private DND message is played.

Recording your own announcement DND *78

Recording50px50px50px

Listening50px50px50px

Deletion 50px50px50px50px

DESCRIPTION OF SERVICE
Message DND is one type of announcement DISA/Helplines marked in the system from 1 to 9 or a private message up to 30 seconds recorded individually by the subscriber with the privileges given by the administrator. Such announcement will be played to the caller when DND is enabled or forwarding to voicemail.
If the service is active, then:

• when DND is active the caller hears a private message DND or one of the DISA/hotlines,
• when voicemail is active the caller hears a private message DND or one of the DISA/hotlines, and next appears beep-start recording
  

So it is good to inform the initiator of the possibility to leave information after the beep.
If this service is disabled, then:

• when DND is active the caller hears „The subscriber is temporarily unavailable, please call later”, but the caller from the outside, receives a busy signal,
• when voicemail is active the callers hears: "Here voicemail, leave a message after the tone.".

Setting the selected announcement DND *79

50px50px50px

Where X:

• X=0 - recorded by the subscriber private message DND
• X=1..9 - one of the DISA / Helplines announcement

DESCRIPTION OF SERVICE
The service allows you to set one type of announcement DISA / Helplines marked in the system from 1 to 9 or private message 0 up to 30 seconds long recorded individually by the subscriber. Such an announcement will be played to the person calling the PBX's subscriber when the DND function is activated (do not disturb) or routed to the voice mail in the subscriber's phone.

Emergency working mode of a PBX for the outgoing calls *80

50px50px50px50pxfour-digit administrator PIN code 50px

Where X:

• X=1 - activating the service
• X=0 - deactivating the service

DESCRIPTION OF SERVICE
This service is used for switching PBX to special working mode in case of a failure of outgoing lines that the PBX cannot resolve automatically. These include poor quality of VoIP connections associated with periodic decrease of quality of Internet connection. The elements necessary to call the service: User has privileges to change the working mode using the service #87 User knows the PIN that enables changing the working mode using the service #87 Unlocked phone and locked phone Remember that after switching on the function it will be active until it is manually switched off. After this function has been recalled, all subscribers that make outgoing calls obtain special access class for the outgoing calls and due to that the outgoing calls will be made using outgoing lines. Calling the service has not influence the organization of incoming call and the subscriber's rights. To assure correct operation of the service the PBX must be programmed correctly by admin.

Hotel status *82

50px50px50px

Where X:

• X - code defined by the administrator of the hotel application(up to 16 digits)

DESCRIPTION OF SERVICE
Records Hotel status in the conversation buffer after dialling a code on the telephone (max. 16digits). The service informs the hotel software that works with the PBX about the status of a hotel room (e.g. cleaned). The code is defined in the hotel software by the admin.

Manual change of working mode *87

50px50px50px50pxfour-digit administrator PIN code50pxnumber mode50px50px

Where X:

• X - number of the working mode 1..8

DESCRIPTION OF SERVICE
Setting the period of activity for the specific operating mode until a specific time. When the defined hour is reached, the PBX will be switched to automatic mode assigned to this time. Manual change of operating mode influences the automatic locking and unlocking of phones depending on the operating mode selected manually. The service is also available after logging in to a DISA account.

Completely manual change of working mode *87

50px50px50px50pxfour-digit administrator PIN code50pxnumber mode

Where X:

• X - number of the working mode 1..8

DESCRIPTION OF SERVICE
Setting a specific working mode to operate until the time of the next manual change. Completely manual change of working mode influences the automatic locking and unlocking of phones depending on the working mode selected manually.

Manual change of working mode without setting time *87

50px50px50px50pxfour-digit administrator PIN code50pxnumber mode

Where X:

• X - X - number of the working mode 1..8

DESCRIPTION OF SERVICE
Setting the operation of a specific working mode until the nearest automatic mode change according to the PBX settings. Manual change of working mode without setting the time influences the automatic locking and unlocking of phones depending on the working mode selected manually.

Warning:
Resetting the PBX restores the working mode that was active before the reset.

Return to automatic working mode *87

50px50px50px50pxfour-digit administrator PIN code

DESCRIPTION OF SERVICE
Return to automatic working mode.

Malicious Call Identification service MCID *88

80px50px50px

DESCRIPTION OF SERVICE
The MCID (Malicious Call Identification) service can be used during and after the call. Selecting this service results in recording this call in PBX CCT-1668 and in the operator's superordinate exchange (if the call was set up by ISDN lines). This enables the operator to identify the data of unwanted calls.

Recording and listening a voice announcement using a phone *92

Listening50px50pxfour-digit administrator PIN code50px

Recording50px50pxfour-digit administrator PIN code

Where X:

• X - number of the announcement 1..9

DESCRIPTION OF SERVICE
The service allows you to record your own announcement of its listening or deletion. To delete the announcement after you have listened to press the key "0".

Warning:
Voice announcements can be deleted only by a subscriber with appropriate authorization assigned by admin. The service is also available after logging in to the DISA account.

Echo test *981

50px50px

DESCRIPTION OF SERVICE
This service allows you to check your own extensions of the acustic signal. Echo test service is available for all translations and subscribers.

Melody test *982

50px50px

DESCRIPTION OF SERVICE
This service allows you to listen to the melody or MOH. Melody test service is available for all translations and subscribers.

Allowing remote access *987

50px50px50px50px

Where X

• X - four-digit administrator PIN code

DESCRIPTION OF SERVICE
After selecting only the extension *987+X is activated for 30 minutes service to allow remote access to the PABX This service is available if the Global Settings/Remain set temporarily allowing remote access. Activation of service allows to access to PABX via modem and activate connect to the server Keeper. Completion (or break) the connection again refreshes the timeout. If the timeout has passed access is blocked.

Modem *989

50px50px

DESCRIPTION OF SERVICE
The service allows you to connect modem to the remote control panel configuration.